The Cintre Reachout office is located in Montpelier, Bristol and is available by appointment to all individuals who use our service to access IT facilities, staff, resources, personal documentation and information on their local community and environment. Individuals are also able to access Cintre's facilities located in our residential homes, including relaxation classes and IT facilities, though our emphasis is on supporting people to access mainstream facilities in their local community.
We operate a key-worker system, where each individual is allocated a Support Worker who takes responsibility for the co-ordination and regular review of the person's support package, as well as delivering the majority, if not all, of the 1:1 hours. Support is generally available between 9am and 5pm Monday to Friday, however evening, overnight and weekend support may be available with negotiation. Individual packages of support can range from 2 to 24 hours per day, 7 days a week, 365 days per year.
Reachout provides a 24-hour, 365 days a year, emergency on-call service to our users. This service is staffed by experienced full-time workers and offers telephone support, and call-out face-to-face visits when needed, to individuals with urgent support needs outside of normal working hours.
Whilst we are a long-term service we recognise that support is not assumed to be for life. We conduct bi-yearly needs re-assessment and support plan reviews to ensure that individual packages are adapted according to any change in need and reduced accordingly. Reachout works in partnership with other agencies such as Supporting People, Adult Community Care, Educational and Health services, to ensure effective support planning and six-monthly reviews are carried out in a multi-disciplinary context. Our aim is to become 'redundant' to the individual where possible, rather than indispensable.
Cintre Reachout runs a Service User Forum (self-named SUF) which consists a voluntary group of service users who meet with us regularly and help make decisions on how the service is provided. SUF has recently developed it's own weekly social group meeting where no staff are present.
We operate a key-worker system, where each individual is allocated a Support Worker who takes responsibility for the co-ordination and regular review of the person's support package, as well as delivering the majority, if not all, of the 1:1 hours. Support is generally available between 9am and 5pm Monday to Friday, however evening, overnight and weekend support may be available with negotiation. Individual packages of support can range from 2 to 24 hours per day, 7 days a week, 365 days per year.
Whilst we are a long-term service we recognise that support is not assumed to be for life. We conduct bi-yearly needs re-assessment and support plan reviews to ensure that individual packages are adapted according to any change in need and reduced accordingly. Reachout works in partnership with other agencies such as Supporting People, Adult Community Care, Educational and Health services, to ensure effective support planning and six-monthly reviews are carried out in a multi-disciplinary context. Our aim is to become 'redundant' to the individual where possible, rather than indispensable.